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Contact Center Courses

Prepare to Outperform

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.

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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
Client Site
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An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.

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Artificial Intelligence in the Contact Center
Transform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
Client SiteVirtual Classroom
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Certified Trainer Program

Certify your own trainers to teach licensed ICMI courseware directly to your staff.

Client Site
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Contact Center Coaching For Supervisors

Improve agent and customer satisfaction through this proven coaching model.

Client SiteVirtual Classroom
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Contact Center Management Bootcamp

Learn the fundamental principles of contact center management that build exceptional operations and careers (previously "Essential Skills and Knowledge").

Client SiteVirtual Classroom
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